Return & Refund Policy

At JKGLOBALSTORE, we partner with third-party suppliers through Ekomn to deliver products directly to you. Therefore, all returns, refunds, and replacements are subject to supplier approval and availability.

By placing an order, you agree to the terms below.

Return Eligibility

  • Product is damaged during transit
  • Product is defective or not working
  • Wrong item delivered

Important:

  • Request must be raised within 48 hours of delivery
  • Unboxing video is mandatory
  • Product must be unused and in original packaging

Non-Returnable / Non-Refundable Cases

  • Change of mind after delivery
  • Wrong size, color, or variant selected
  • Minor color variation due to lighting/screens
  • Delay in delivery
  • Product damaged due to misuse
  • Missing original packaging
  • Personal care, hygiene, innerwear products
  • Items marked as non-returnable

Return Request Process

To request a return, share the following details:

  • Order ID
  • Unboxing video
  • Clear images of the issue
  • Registered mobile number

📧 Email: info@jkglobalstore.in
📱 WhatsApp: +91 91596-30757

⏱️ Review time: 24–48 hours

Approval & Return Shipping

  • Returns are subject to supplier approval
  • Reverse pickup is not guaranteed
  • Customers may need to self-ship the product

Note:

  • Return shipping charges are usually paid by the customer
  • JKGLOBALSTORE is not responsible for lost return shipments

Refund Policy

  • Refund is processed only after supplier approval
  • Timeline: 5–7 business days

Refund Mode:

  • Prepaid → Original payment method
  • COD → Bank account / UPI

Note: Shipping charges are non-refundable

Replacement Policy

  • Replacement only if approved by supplier
  • Depends on stock availability
  • If unavailable → Refund issued

Order Cancellation

  • Cancel within 12 hours of placing order
  • Shipped orders cannot be cancelled

Cash on Delivery (COD)

  • COD orders require confirmation
  • Repeated refusal may lead to COD restriction

Important Disclaimer

JKGLOBALSTORE acts as a reseller and products are fulfilled by third-party suppliers via Ekomn. We do not manufacture or stock products directly. All disputes are subject to supplier approval.

Delayed or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your payment provider
  • Contact your bank

Still need help? 📧 info@jkglobalstore.in

Policy Updates

JKGLOBALSTORE reserves the right to update this policy at any time without prior notice.

❤️ Thank you for shopping with JKGLOBALSTORE